Common Questions about Vacation Rental Homes
Frequently Asked Questions Treasure Island Resort
What time is Check In and Check-Out? Check In is anytime after 4:00 P.M. CST Check-Out is any time before 9:00 A.M. What is the difference in luxury, deluxe, and standard? The condominiums at Treasure Island go through a grading process based on the condition of the unit, the decor in the unit, and how well the unit has been maintained. This just means that a luxury unit is going to be pricier because it offers more accommodations to the guests, for instance some of our units have been upgraded with Keurigs and nice, big, flat screen TV's. Deluxe is the majority of our units and they still offer the comforts of home like flat screen TV's they just are not over the top in decor and furnishings. Standard units are for those who are trying to vacation on a budget. They are still comfortable, just very simple in decor and furnishings. Most of these units are carpeted throughout and offer your basic necessities of vacation. What if we multiple cars? All rental units only have 1 assigned parking space. We have parking on the 6th level of the parking deck and there are several Public parking areas along Thomas Drive. What if I have a trailer? Most condominium associations do not allow trailers in the parking lot. If you want to bring a trailer you must get prior approval. What if I have a pet? Most Owners do not allow pets in the rental units. If you want to bring a pet, you must get prior approval and make sure that the unit you are renting allows pets and that you have paid any additional charges for your pet. If you have a pet we have to see the pet in the rental office prior to checking in. Starting March 1st, 2014 the Pet Registration Fee will be $ 250.00 and its non-refundable, 1 pet per unit not to exceed 30 pounds. Does Treasure Island Resort have high speed internet? Yes, all condos are hard wired. Free WIFI is available in the Resort Office Lobby, and Liza’s Munchies on the Pool Deck. What If I have a maintenance issue during my stay? Maintenance issues are not common but they do happen every now and then. Please report any maintenance as soon as possible by calling 850-235-0176 press 2 for maintenance. What time is the Renal Office Open? Rental Office is open from March 1st to Labor Day: Sunday thru Thursday 8:00 am to 5 pm, Friday and Saturday from 8:00 am to 8:00 pm. Labor Day thru March 1st the Rental Office is open 7 days a week from 8:00 am to 5:00 pm. During office hours, the best way to reach a Rental Agent at Treasure Island is 850-235-0176 press 1 or stop by the Rental Office. What if we need Security? If you have serious problems and you do not know what else to do please call Security at 850-235-0176 and press 5. What kind of Activities do we have to offer? As of now we only offer activities for the spring and summer season, if everything goes well throughout the season we will consider winter activities. If we did winter activities it would be bingo, yoga, and crafts. As for the summer and spring we do have cook outs, pool parties, karaoke, and crafts. What type of amenities do we have? Gulf front, Private balcony, Heated pool & hot tub, Modern appliances, Free Wifi, Fitness facility, Covered garage, 24 hour security, Poolside café, Beach chairs, Grill areas, Conference room. What is the benefit of booking through Treasure Island Resort Rentals? We are onsite and able to fix any issue you have right away. Get special discounts for future reservations once you book with us. Give out welcome packets with some of the best coupons and information for your vacation stay. How often do your rates change? Our rates change with the season. We have a spring, winter, fall, and summer change of rates. During the months of June, July and August renters must be at a 7 day Saturday – Saturday Check-in Check-out. We do not rent “long – term” but we do rent monthly for winter guests. We prefer a longer reservation for the winter versus one month. How much do I have to pay up front to reserve the unit? 25% of the total booking is due at the time of the reservation. The remaining balance is due 30 days prior to your reservation. What is the cancelation policy? If you are outside 30 days of your reservation there will be a $99 cancellation fee. If you are within 30 days of your reservation you are responsible for the entire reservation or what is not recovered by renting it to another guest. Ultimately the guest is responsible for any loss of income, therefore if the unit rents to someone else the guest cancelling will only owe $99. Do we charge per guest? No. Our balance has everything included and no hidden fees. Do we have beach service? Yes, our beach service is only 2 chairs and 1 umbrella. The prices have yet to be decided for the season, will have more info in February. Do we have travel insurance? We have CSA which is a protection plan for a travel accident, baggage delay, rental car damage, trip cancelation. This is NOT a way to cover you for last minute cancelations, we do not offer or know of any program that offers last minute cancelation refunds! What is the difference in the $3,000 and $49 vacation rental damage protection? Our system will only allow us to process the $49 nonrefundable damage protection, the $3,000 is a hold from your card for the duration of your stay that is not promised refunded depending on the shape of the unit when the guest arrives and departs. Do we offer a waiting list for guests? Yes we do have a waiting list for guests, however depending on the duration of the stay for the winter months we will take a 4 month reservation before a 1 month reservation. How old do you have to be to rent through us? You must be 25 years old and upon check – in have an up to date ID or else you will be told to leave and will be charged $99. What happens to my mail? You can get your mail forwarded to you here at Treasure Island by using the address 5004 Thomas Drive, PCB, FL, 32408 Unit # and of course your name. If the package will not fit into the mail box or it needs a signature, during normal business hours the front desk can sign for you and we will put your name on the TV screen in the lobby for “MAIL HAS ARRIVED FOR”. You can then be aware that you got mail and we will be happy to verify it is you and give it to you at that time.